Privacy practices built for AI-powered business calling.
Telloric AI helps businesses answer calls, capture caller intent, automate routine conversations, and review outcomes through an admin platform. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to our customers, prospects, and end users.
What we collect
Business contact details, call metadata, transcripts or recordings when enabled, usage analytics, and support information needed to operate the platform.
How we protect it
We use administrative, technical, and organizational safeguards designed to limit unauthorized access, misuse, alteration, or disclosure of data processed through Telloric AI.
Your control
Customers can request access, correction, deletion, and retention updates where applicable, subject to contract, law, and legitimate business needs.
1. Overview
Telloric AI provides AI voice automation, call intake workflows, transcripts, dashboards, reporting, and related business tools. We may act as a data controller for information about our website visitors, sales prospects, and account administrators, and as a data processor or service provider for call and workflow data handled on behalf of our business customers.
This Privacy Policy applies to visitors browsing our website, businesses evaluating or purchasing Telloric AI, and callers or users whose information is processed through Telloric AI-powered voice experiences, unless a separate agreement or product-specific notice states otherwise.
2. Information We Collect
A. Information you provide directly
We collect information you submit when requesting a demo, contacting sales, onboarding as a customer, or opening a support ticket. This may include name, business email, phone number, company name, job title, preferred contact time, and any details you include in your message.
B. Call and conversation data
When Telloric AI is used to answer or place business calls, we may process call metadata such as phone number, call time, call duration, routing outcome, caller selections, transcripts, audio recordings, summaries, extracted business fields, and workflow status. Certain features may be configurable or optional based on customer settings and local legal requirements.
C. Platform and device usage data
We may collect log data, browser type, IP address, approximate location, pages visited, referral source, session timestamps, admin actions, feature usage, and performance metrics to operate, secure, and improve the service.
D. Cookies and similar technologies
We may use cookies, pixels, and similar technologies to keep sessions secure, remember preferences, understand website engagement, and measure campaign effectiveness. You can control cookies through your browser settings, though some features may not function properly if they are disabled.
3. How We Use Information
We use personal and business information to deliver the service customers expect and to run Telloric AI responsibly as a business platform. Typical uses include:
- Providing AI voice call handling, routing, scheduling, intake, summaries, and dashboard visibility.
- Configuring customer accounts, authenticating users, and enforcing security controls.
- Analyzing platform usage, quality, and outcomes to improve accuracy, reliability, and support.
- Responding to inquiries, sending operational communications, and managing demos, onboarding, and billing.
- Preventing fraud, abuse, service disruption, unauthorized access, and other harmful activity.
- Meeting legal, regulatory, audit, and contractual requirements.
5. Security, Retention, and International Processing
Telloric AI maintains safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. These safeguards may include access controls, authentication measures, encrypted transmission, audit logging, environment segregation, backup routines, and vendor due diligence.
We retain information for as long as needed to deliver the service, support legitimate business operations, enforce agreements, resolve disputes, comply with law, and maintain required records. Retention periods may vary based on customer configuration, contract terms, feature settings, and regulatory obligations.
Because Telloric AI may rely on globally distributed cloud and communications providers, information may be processed in jurisdictions outside your home country. Where applicable, we use contractual, organizational, or technical measures designed to support lawful cross-border transfers.
6. Your Choices and Rights
Depending on your role and location, you or your organization may have the right to request access to personal information, correct inaccurate data, request deletion, object to certain processing, restrict processing, or request data portability. We will review and respond to verified requests in accordance with applicable law.
If your information is processed on behalf of one of our business customers, we may direct your request to that customer because they control the relevant business workflow and purpose of processing.
7. Customer Responsibilities
Customers using Telloric AI are responsible for ensuring they have an appropriate legal basis to collect and process caller information, including providing notices or obtaining consent for call recording, AI-assisted handling, or integrations where required by law. Customers are also responsible for configuring the platform in line with their internal policies, regulatory requirements, and industry obligations.
8. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request relating to your information, contact the Telloric AI team using the channels below.